uRecharge.com, operated by Sierra Avalonia EOOD ("we," "our," or "us"), is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

Sierra Avalonia EOOD, registered in Bulgaria under company number 207868478, is the data controller for personal data collected through uRecharge.com.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number.
• Transaction Information: Payment details, purchase history.
• Technical Data: IP address, browser type, and usage data.

Customer Support: Any information you provide when contacting us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfill your orders.
• To provide customer support.
• To improve our services and website.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data based on:

• Performance of a contract: To provide the services you request.
• Legal obligation: To comply with applicable laws.
• Legitimate interests: To enhance our services and ensure security.

5. Sharing Your Data

We may share your data with:

• Payment processors and financial institutions.
• Service providers supporting our operations (e.g., IT support).
• Authorities when required by law or regulation.

6. Your Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Rectification: Request corrections to inaccurate data.
• Erasure: Request deletion of your data, subject to legal requirements.
• Restriction: Request to limit how we process your data.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.

To exercise your rights, contact us at support@urecharge.com.

7. Data Retention

We retain your data only as long as necessary for the purposes described or as required by law.

8. Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. International Transfers

As a Bulgarian-based company, your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, appropriate legal and operational safeguards will be in place.

10. Cookies

Our website uses cookies to enhance your experience. For details, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@urecharge.com.